FoldTicket

Support

Talk to a person

Email [email protected]. We aim to reply within 1 business day, Monday to Friday.

Email support

[email protected]
Reply within 1 business day.

Read the docs

How merges, visibility rules and Undo work, step by step. Open the docs

Try it first

The demo runs the whole flow with made-up tickets. Open the demo

What to include

The more of this you send, the faster we can help:

  • Your Jira site address, for example yourcompany.atlassian.net.
  • The ticket keys involved, for example HELP-124 merged into HELP-118.
  • The merge ID from the merge log, if there is one.
  • What you expected to happen and what happened instead, and the exact error message if FoldTicket showed one.
  • A screenshot, if it helps. Please blur customer names and ticket content.

Never send passwords or API tokens. We'll never ask for them. FoldTicket runs inside Atlassian, so we don't need access to your site to help.

Before launch

FoldTicket isn't on the Atlassian Marketplace yet. Questions about the app, the planned pricing or the demo are welcome at the same address.

Report a security issue

Email [email protected] with “Security” in the subject. Tell us what you found and how to reproduce it. We'll acknowledge it within 1 business day and keep you updated until it's fixed. Please give us a reasonable time to fix it before sharing details publicly, and don't access or change data that isn't yours while testing.

Who you're talking to

FoldTicket is made by a small independent team. It's not made, endorsed or supported by Atlassian, so for problems with Jira itself, contact Atlassian support.