Not in force. These are draft terms for the FoldTicket app, which isn't available yet. Nothing is sold on this website.

Terms of use

Draft. Not yet in force. Items marked [TO CONFIRM] must be checked before FoldTicket is listed on the Atlassian Marketplace. Last updated: 15 November 2026.

1. Who these terms are between

These terms apply between the business that installs FoldTicket ("you") and [TO CONFIRM: owner's full name] PFA, a sole trader registered in Romania (CUI [TO CONFIRM], Trade Register no. [TO CONFIRM]), registered address [TO CONFIRM] ("we", "us"). By installing or using FoldTicket you accept them on behalf of your business and confirm you are allowed to do so. FoldTicket is for business use only.

FoldTicket is sold through the Atlassian Marketplace, so the Atlassian Marketplace Terms of Use also apply. Where these terms and Atlassian's differ on payment, refunds or licensing, Atlassian's terms win [TO CONFIRM: wording against the current Marketplace Partner Agreement].

2. What FoldTicket does

FoldTicket merges duplicate tickets in Jira Service Management Cloud. When an agent confirms a merge, it copies comments, attachments, watchers, request participants, labels and links from the duplicate to the ticket you keep, closes the duplicate with a link, and records the merge in a log so it can be undone. It runs on Atlassian Forge, inside Atlassian's cloud.

3. Licence

We give you a non-exclusive, non-transferable right to use FoldTicket on the Atlassian sites it is licensed for, for your internal business, while your licence is active. You may not resell it, copy it, reverse engineer it (except where law allows), or use it to build a competing product.

4. Price and payment

FoldTicket is free for sites with up to 10 users on the Jira Service Management plan it is installed on, and paid above that. Prices are shown on the Atlassian Marketplace listing and are charged by Atlassian. Refunds follow Atlassian's refund policy. We may change prices with at least [TO CONFIRM: e.g. 30 days] notice; changes apply from your next renewal.

5. Your responsibilities

• Check the preview before you confirm a merge. FoldTicket does what the agent confirms.
• Make sure your use of ticket data, including what customers see, follows the law and your own policies.
• Keep your Atlassian site's permissions sensible. FoldTicket acts within the permissions Atlassian gives the app and the agent.

6. Undo and its limits

Undo removes what the merge added to the kept ticket and reopens the duplicate. It cannot unsend notifications Jira already sent, reverse changes people made after the merge, or reverse effects of automation rules, SLAs or other apps. The duplicate is never deleted. Merges can be undone while their log entry exists [TO CONFIRM: log retention period].

7. Data

Your ticket data stays yours and stays in Atlassian. FoldTicket stores only a merge log in Atlassian's app storage. Our privacy policy explains this in full. Where we process personal data for you, we do so only to provide FoldTicket [TO CONFIRM: whether a separate Data Processing Addendum is needed given no data reaches us].

8. Support and changes

We provide support by email at [TO CONFIRM: support email] on business days, Romanian time, and aim to reply within [TO CONFIRM: e.g. 2 business days]. We may improve or change FoldTicket. If we remove a main feature, we will tell you in advance.

9. Availability

FoldTicket depends on Atlassian's platform. We don't control Atlassian outages or API changes, and FoldTicket may be unavailable while they happen.

10. Warranty

We will make reasonable efforts to keep FoldTicket working as described. Apart from that, and to the extent the law allows, FoldTicket is provided "as is", without other warranties.

11. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits, revenue or data. Our total liability in any 12 months is limited to the amount you paid for FoldTicket in those 12 months [TO CONFIRM: cap, and a minimum for free users]. Nothing here limits liability that cannot be limited by law, such as for fraud or wilful misconduct.

12. Ending

You can stop using FoldTicket at any time by uninstalling it. We may suspend or end your licence if you seriously breach these terms. When the licence ends, your right to use FoldTicket ends and its app storage, including the merge log, is deleted as Atlassian's Forge rules describe.

13. Law and disputes

These terms are governed by Romanian law. Disputes go to the competent courts of [TO CONFIRM: city, e.g. Bucharest], Romania, unless the law requires otherwise.

14. Trademarks

FoldTicket is run by BRAINWAVE S.R.L., Bucharest, Romania · CUI 47608048 · Reg. no. J40/2465/2023 · [email protected]

Jira, Jira Service Management and Atlassian are trademarks of Atlassian. FoldTicket is an independent product and is not made, endorsed or supported by Atlassian.

15. Contact

[TO CONFIRM: owner's full name] PFA, [TO CONFIRM: address], Romania. Email: [TO CONFIRM].