/* Demo service desk. Deliberately neutral chrome; FoldTicket elements use the brand orange. */
.demo-page { --desk-bg: #ffffff; --desk-line: #e4dfd5; --desk-soft: #faf8f4; }
.demo-intro { display: grid; grid-template-columns: 1fr; gap: 18px; padding-top: 36px; padding-bottom: 22px; }
.demo-intro h1 { font-size: clamp(2rem, 4.4vw, 2.8rem); margin-bottom: .25em; }
.demo-intro p { color: var(--ink-2); margin: 0; max-width: 40em; }
.demo-tools { display: flex; gap: 14px; align-items: center; flex-wrap: wrap; justify-content: space-between; }
.guide { list-style: none; margin: 0; padding: 0; display: flex; gap: 6px; flex-wrap: wrap; counter-reset: g; }
.guide li { counter-increment: g; display: inline-flex; align-items: center; gap: 7px; padding: 6px 10px 6px 6px; border: 1px solid var(--line); border-radius: 999px; background: var(--card); font-size: .85rem; color: var(--ink-2); }
.guide li::before { content: counter(g); width: 20px; height: 20px; border-radius: 50%; display: inline-grid; place-items: center; background: var(--paper-2); color: var(--ink-2); font: 600 .75rem/1 var(--body); }
.guide li[aria-current="step"] { border-color: var(--accent); color: var(--ink); font-weight: 600; }
.guide li[aria-current="step"]::before { background: var(--accent); color: #fff; }
.guide li.done { color: var(--kept); }
.guide li.done::before { content: "\2713"; background: var(--kept-soft); color: var(--kept); }
@media (max-width: 600px) { .demo-tools { justify-content: flex-start; } }

.desk { display: grid; grid-template-columns: 230px minmax(0, 1fr); background: var(--desk-bg); border: 1px solid var(--line-2); border-radius: 14px; overflow: hidden; box-shadow: var(--shadow); min-height: 640px; }
.desk:focus { outline: none; }
.desk-nav { background: #24221f; color: #ebe6dc; padding: 18px 12px; display: flex; flex-direction: column; gap: 6px; }
.desk-name { display: flex; align-items: center; gap: 10px; font-weight: 600; margin: 0 6px 14px; font-size: .95rem; }
.desk-mark { width: 28px; height: 28px; border-radius: 6px; background: #5d7a6a; color: #fff; display: grid; place-items: center; font: 600 .75rem/1 var(--body); }
.desk-nav ul { list-style: none; margin: 0; padding: 0; display: grid; gap: 2px; }
.desk-link { width: 100%; text-align: left; background: transparent; color: #d8d2c6; border: 0; border-radius: 7px; padding: 9px 10px; font: 600 .9rem/1.3 var(--body); cursor: pointer; display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.desk-link:hover { background: #34312c; color: #fff; }
.desk-link[aria-current="page"] { background: #3d3a34; color: #fff; box-shadow: inset 3px 0 0 var(--night-accent); }
.desk-link .count { font: 500 .75rem/1 var(--mono); color: #b8b1a3; }
.desk-link .count:empty { display: none; }
.desk-you { margin: auto 6px 0; padding-top: 18px; font-size: .8rem; color: #b8b1a3; }
.desk-you b { color: #ebe6dc; font-weight: 600; }
.desk-main { padding: 22px 26px 30px; min-width: 0; }
.desk-main :focus-visible { outline-color: var(--accent); }
@media (max-width: 760px) {
  .desk { grid-template-columns: 1fr; min-height: 0; }
  .desk-nav { padding: 12px; }
  .desk-name { margin: 0 4px 8px; }
  .desk-nav ul { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 4px; }
  .desk-link { flex-direction: column; align-items: flex-start; font-size: .8rem; padding: 8px; height: 100%; justify-content: flex-start; }
  .desk-you { display: none; }
  .desk-main { padding: 16px 14px 22px; }
}

.view-head h2 { font-size: 1.5rem; margin-bottom: .2em; }
.view-head h2:focus { outline: none; }
.view-head p { color: var(--ink-2); font-size: .95rem; }
.muted { color: var(--ink-3); font-size: .88rem; }
.empty { padding: 30px; text-align: center; border: 1px dashed var(--line-2); border-radius: 10px; color: var(--ink-2); }

/* Queue */
.queue { list-style: none; margin: 14px 0 0; padding: 0; border: 1px solid var(--desk-line); border-radius: 10px; overflow: hidden; }
.queue li + li { border-top: 1px solid var(--desk-line); }
.q-row { width: 100%; display: grid; grid-template-columns: 92px minmax(0, 1fr) auto; gap: 14px; align-items: center; padding: 13px 16px; background: #fff; border: 0; text-align: left; cursor: pointer; font: inherit; color: inherit; }
.q-row:hover { background: var(--desk-soft); }
.q-key { font-size: .85rem; color: var(--ink-2); }
.q-sum { min-width: 0; display: grid; }
.q-title { font-weight: 600; overflow-wrap: anywhere; }
.q-meta { font-size: .84rem; color: var(--ink-3); }
.q-side { display: flex; flex-direction: column; align-items: flex-end; gap: 5px; }
@media (max-width: 600px) {
  .q-row { grid-template-columns: 1fr; gap: 4px; padding: 12px; }
  .q-side { flex-direction: row; align-items: center; flex-wrap: wrap; }
}
.pill { display: inline-block; padding: 3px 8px; border-radius: 5px; font: 600 .74rem/1.3 var(--body); text-transform: uppercase; letter-spacing: .03em; white-space: nowrap; }
.pill-new { background: #e9e4f7; color: #4b3a8a; }
.pill-prog { background: #e2eef7; color: #1f4f73; }
.pill-done { background: var(--kept-soft); color: var(--kept); }
.dup-flag { font-size: .78rem; font-weight: 600; color: var(--accent-ink); background: var(--accent-soft); padding: 3px 8px; border-radius: 5px; white-space: nowrap; }

/* Ticket */
.back { background: none; border: 0; padding: 4px 0; color: var(--accent-ink); font: 600 .9rem/1.3 var(--body); cursor: pointer; }
.back:hover { text-decoration: underline; }
.t-head { margin-bottom: 16px; }
.t-crumbs { margin: 8px 0 4px; font-size: .85rem; color: var(--ink-3); }
.t-head h2 { font-size: clamp(1.35rem, 2.6vw, 1.75rem); margin-bottom: .35em; }
.t-head h2:focus { outline: none; }
.t-status { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.t-grid { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 26px; align-items: start; }
@media (max-width: 1020px) { .t-grid { grid-template-columns: 1fr; } .t-side { order: -1; } }
.t-main { min-width: 0; display: grid; gap: 22px; }
.t-main h3 { font-size: 1rem; font-family: var(--body); font-weight: 600; margin-bottom: 10px; }
.t-desc { padding: 14px 16px; border: 1px solid var(--desk-line); border-radius: 10px; background: var(--desk-soft); }
.t-desc p { margin: 8px 0 0; }
.c-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; font-size: .92rem; }
.av { width: 26px; height: 26px; border-radius: 50%; display: inline-grid; place-items: center; font: 600 .68rem/1 var(--body); flex: none; color: #fff; background: #6b7c8f; }
.av-agent { background: #4d6b5b; }
.av-customer { background: #6c5f86; }
.av-app { background: var(--accent); }
.files { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; }
.files li { display: flex; align-items: center; gap: 10px; padding: 9px 12px; border: 1px solid var(--desk-line); border-radius: 8px; flex-wrap: wrap; }
.file-ic { width: 38px; height: 38px; border-radius: 6px; background: var(--paper-2); display: grid; place-items: center; font: 500 .62rem/1 var(--mono); color: var(--ink-2); flex: none; }
.file-name { display: grid; min-width: 0; flex: 1; }
.file-name b { font-weight: 600; font-size: .92rem; overflow-wrap: anywhere; }
.from-tag { font: 500 .72rem/1.2 var(--mono); color: var(--accent-ink); background: var(--accent-soft); padding: 3px 6px; border-radius: 4px; white-space: nowrap; }

.comments { list-style: none; margin: 0 0 16px; padding: 0; display: grid; gap: 12px; }
.comment { border: 1px solid var(--desk-line); border-radius: 10px; padding: 12px 14px; background: #fff; }
.comment.is-internal { background: var(--internal-bg); border-color: #e9cf86; }
.comment.is-moved { box-shadow: inset 4px 0 0 var(--accent); }
.comment.is-system { background: var(--desk-soft); border-style: dashed; }
.c-body { margin: 8px 0 0; font-size: .96rem; overflow-wrap: anywhere; }
.vis { font: 600 .7rem/1.2 var(--body); text-transform: uppercase; letter-spacing: .04em; padding: 3px 6px; border-radius: 4px; }
.vis-public { background: #e2eef7; color: #1f4f73; }
.vis-internal { background: #f6dd96; color: var(--internal-ink); }
.moved-line { margin: 0 0 8px; font-size: .82rem; color: var(--accent-ink); font-weight: 600; }
.fold-ic { display: inline-block; vertical-align: -1px; margin-right: 6px; width: 12px; height: 12px; background: var(--accent); clip-path: polygon(0 0, 100% 0, 100% 100%); border-radius: 1px; }
.c-files { margin: 8px 0 0; display: flex; gap: 6px; flex-wrap: wrap; }
.chip { font: 500 .78rem/1.2 var(--mono); padding: 4px 8px; border-radius: 5px; background: var(--paper-2); color: var(--ink-2); }
.chip::before { content: "Attached: "; font-family: var(--body); font-weight: 600; }
.comment.arrive { animation: arrive .5s ease-out both; }
@keyframes arrive { from { opacity: 0; transform: translateY(-8px) scale(.98); } to { opacity: 1; transform: none; } }

.composer { border: 1px solid var(--desk-line); border-radius: 10px; padding: 12px; display: grid; gap: 8px; background: var(--desk-soft); }
.lbl { font-weight: 600; font-size: .88rem; }
.composer textarea, dialog select { width: 100%; font: inherit; font-size: .95rem; padding: 9px 10px; border: 1px solid var(--line-2); border-radius: 7px; background: #fff; color: var(--ink); resize: vertical; }
.composer-row { display: flex; justify-content: space-between; gap: 10px; align-items: center; flex-wrap: wrap; }
.check { display: inline-flex; gap: 8px; align-items: flex-start; font-size: .88rem; color: var(--ink-2); cursor: pointer; }
.check input { width: 18px; height: 18px; margin: 1px 0 0; accent-color: var(--accent); flex: none; }

.t-side { display: grid; gap: 16px; min-width: 0; }
.details { border: 1px solid var(--desk-line); border-radius: 10px; padding: 4px 14px; }
.meta-block { padding: 10px 0; border-bottom: 1px solid var(--desk-line); }
.meta-block:last-child { border-bottom: 0; }
.meta-block h4 { margin: 0 0 6px; font: 600 .74rem/1.2 var(--body); text-transform: uppercase; letter-spacing: .05em; color: var(--ink-3); }
.meta-block p { margin: 0; }
.person { display: flex; align-items: center; gap: 8px; font-size: .92rem; }
.people, .links { list-style: none; margin: 0; padding: 0; display: grid; gap: 6px; font-size: .92rem; }
.people li { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.labels { display: flex; flex-wrap: wrap; gap: 6px; }
.label { font: 500 .78rem/1.2 var(--mono); padding: 3px 7px; border-radius: 4px; background: var(--paper-2); }
.linkish { background: none; border: 0; padding: 0; color: var(--accent-ink); font-size: inherit; text-decoration: underline; text-underline-offset: 3px; cursor: pointer; }
.linkish.mono { font-family: var(--mono); font-weight: 500; }

/* FoldTicket panel */
.ft-panel { border: 2px solid var(--ink); border-radius: 12px; padding: 14px; background: #fffdf9; }
.ft-title { display: flex; align-items: center; gap: 8px; font-size: 1.02rem; margin: 0 0 10px; }
.ft-panel h4 { margin: 0 0 8px; font: 600 .74rem/1.2 var(--body); text-transform: uppercase; letter-spacing: .05em; color: var(--ink-3); }
.ft-panel > p { margin: 0 0 10px; }
.sugg { list-style: none; margin: 0 0 12px; padding: 0; display: grid; gap: 10px; }
.sugg > li { border: 1px solid var(--line); border-radius: 9px; padding: 10px 12px; background: #fff; }
.sugg-top { display: flex; justify-content: space-between; align-items: center; gap: 8px; margin: 0; }
.sugg-sum { margin: 4px 0 6px; font-weight: 600; font-size: .92rem; }
.strength { font: 600 .7rem/1.2 var(--body); text-transform: uppercase; letter-spacing: .04em; padding: 3px 6px; border-radius: 4px; background: var(--paper-2); color: var(--ink-2); }
.strength.strong { background: var(--accent-soft); color: var(--accent-ink); }
.reasons { margin: 0 0 10px; padding-left: 1.1em; font-size: .84rem; color: var(--ink-2); }
.merge-btn { width: 100%; }
.hint { margin: 6px 0 0; font-size: .78rem; color: var(--ink-3); }
.any-btn { width: 100%; }

.flash { margin-top: 14px; border-radius: 10px; padding: 12px 14px; display: flex; justify-content: space-between; gap: 12px; align-items: center; flex-wrap: wrap; }
.flash p { margin: 0; font-weight: 600; font-size: .94rem; flex: 1 1 280px; }
.flash-ok { background: var(--kept-soft); border: 1px solid #a9d3bd; color: #134a35; }
.flash-undo { background: var(--paper-2); border: 1px solid var(--line-2); }
.flash-actions { display: flex; gap: 8px; flex-wrap: wrap; }
.flash .btn-ghost { background: #fff; }

/* Log */
.log { list-style: none; margin: 14px 0 0; padding: 0; display: grid; gap: 10px; }
.log > li { border: 1px solid var(--desk-line); border-radius: 10px; padding: 12px 14px; }
.log > li.undone { background: var(--desk-soft); }
.log-top { display: flex; gap: 12px; align-items: center; flex-wrap: wrap; }
.log-id { font-size: .82rem; color: var(--ink-3); }
.log-pair { font-weight: 600; }
.log > li > p { margin: 6px 0 0; }
.log-actions { display: flex; gap: 10px; align-items: center; margin-top: 10px; flex-wrap: wrap; }
.btn[disabled] { opacity: .55; cursor: not-allowed; }

/* Dialog */
dialog { border: 0; padding: 0; border-radius: 16px; width: min(640px, calc(100vw - 24px)); max-height: calc(100vh - 32px); background: #fff; color: var(--ink); box-shadow: 0 30px 80px -20px rgba(0,0,0,.5); }
dialog::backdrop { background: rgba(28,27,25,.55); }
.dlg-inner { padding: 24px; }
.dlg-inner h2 { font-size: 1.45rem; margin-bottom: 14px; }
.dlg-kicker { margin: 0 0 6px; font-size: .75rem; color: var(--accent-ink); text-transform: uppercase; letter-spacing: .08em; }
.dlg-sub { font: 600 .78rem/1.2 var(--body); text-transform: uppercase; letter-spacing: .05em; color: var(--ink-3); margin: 18px 0 8px; }
.pair { display: grid; grid-template-columns: minmax(0, 1fr) auto minmax(0, 1fr); gap: 10px; align-items: stretch; }
.pair-card { border: 1px solid var(--line); border-radius: 9px; padding: 10px 12px; display: grid; gap: 2px; font-size: .88rem; }
.pair-card.tgt { border-color: var(--kept); background: #f4faf7; }
.pair-card.src { background: var(--desk-soft); }
.pair-lbl { font: 600 .7rem/1.2 var(--body); text-transform: uppercase; letter-spacing: .04em; color: var(--ink-3); }
.pair-arrow { align-self: center; font-size: 1.3rem; color: var(--accent); }
.swap { margin-top: 8px; font-size: .88rem; }
@media (max-width: 520px) { .pair { grid-template-columns: 1fr; } .pair-arrow { transform: rotate(90deg); justify-self: center; } .dlg-inner { padding: 18px 16px; } }
.moves { list-style: none; margin: 0; padding: 0; border: 1px solid var(--line); border-radius: 9px; }
.moves li { display: grid; grid-template-columns: 170px minmax(0, 1fr); gap: 12px; padding: 9px 12px; font-size: .9rem; }
.moves li + li { border-top: 1px solid var(--line); }
.mv-n { font-weight: 600; }
.mv-d { color: var(--ink-2); }
.mv-items { display: block; font: 500 .8rem/1.4 var(--mono); color: var(--ink); margin-top: 2px; overflow-wrap: anywhere; }
@media (max-width: 520px) { .moves li { grid-template-columns: 1fr; gap: 2px; } }
.dlg-note { color: var(--ink-2); font-size: .92rem; margin: 0; }
.notify { margin-top: 14px; }
.dlg-actions { display: flex; justify-content: flex-end; gap: 10px; margin-top: 22px; flex-wrap: wrap; }
.plain { margin: 0; padding-left: 1.2em; color: var(--ink-2); font-size: .94rem; }
.plain li { margin-bottom: 4px; }

.demo-foot { color: var(--ink-3); font-size: .85rem; margin-top: 14px; }
.demo-page .site-foot { margin-top: 48px; }